Privacy Policy — MyHairDestiny

Effective Date: August 1, 2026 Last Updated: August 1, 2026 Website: https://myhairdestiny.com

1. Who We Are

MyHairDestiny is an online store based in Pakistan selling hair extensions, wigs, and related hair accessories through myhairdestiny.com. This Privacy Policy explains what personal information we collect from visitors and customers, why we collect it, how we use and protect it, and what rights you have over it.

By browsing our website or placing an order, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the website or submit your information to us.

Contact details:

Business name: My Hair Destiny
Location: My Hair Destiny is an online-only store based in Karachi, Pakistan. We currently do not operate a public retail or walk-in location; all orders are placed through our website and fulfilled via delivery.
Email: myhairdestinyteam@gmail.com
WhatsApp/Phone: +92 340 2089512

2. Legal & Regulatory Context

Pakistan does not currently have a single, dedicated data protection statute in force. The Personal Data Protection Bill remains in draft/pre-legislative stage. In the meantime, handling of personal data in Pakistan is primarily addressed by:

The Prevention of Electronic Crimes Act, 2016 (as amended in 2025), which criminalizes unauthorized access to, and misuse of, electronic data.
The Ministry of Commerce’s E-Commerce Policy of Pakistan (2019), which encourages data protection as good practice for online retailers.

Because a comprehensive data protection law may come into force in the future, and because many of our customers and payment/logistics partners expect internationally recognized standards, this policy voluntarily follows the core principles used in regulations like the EU GDPR and California CCPA — even though we are not currently legally required to. This gives you stronger, clearer rights than the current legal minimum in Pakistan.

3. Information We Collect

3.1 Information you give us directly

Full name
Phone number
Email address (if provided)
Shipping and billing address
Order details (items, quantities, shade/color/size selections)
Messages you send us via WhatsApp, the contact form, email, or social media
Account login details, if you create an account (username, password — stored encrypted)
Any information you submit in a product review

3.2 Information collected automatically

IP address
Browser type and device information
Pages visited, time spent on site, referring website
Cart activity (items added, abandoned carts)
Approximate location (derived from IP address, not GPS)

3.3 Information from cookies and tracking technologies

See Section 6 (Cookies & Tracking Technologies) below for full details, including our use of the Meta (Facebook) Pixel.

3.4 Payment information

Since we currently operate on a Cash on Delivery (COD) basis, we do not collect or store any credit/debit card numbers, bank account details, or online payment credentials through our website. If we introduce online payment options in the future, this policy will be updated and payment data will be processed exclusively by a licensed, PCI-DSS-compliant third-party payment gateway — never stored on our own servers.

4. How We Use Your Information

We use the information we collect to:

Process, confirm, and deliver your order (including sharing necessary details with our courier/delivery partner)
Communicate with you about your order status via phone, SMS, WhatsApp, or email
Respond to customer service inquiries and shade/product questions
Send optional marketing messages (only with your consent — see Section 8)
Improve our website, product range, and customer experience
Detect and prevent fraud, abuse, or fake/prank COD orders
Comply with applicable law or respond to lawful requests from authorities

We do not use your personal information for any purpose beyond what is listed above without notifying you first.

5. Legal Basis for Processing (Best-Practice Standard)

Even though not strictly mandated under current Pakistani law, we process your data only where we have one of the following grounds:

Consent — e.g., you opt in to marketing messages or submit a contact form
Contract necessity — e.g., processing your order, arranging delivery
Legitimate interest — e.g., fraud prevention, improving our website
Legal obligation — e.g., responding to a valid legal/regulatory request

You may withdraw consent-based processing at any time (see Section 9).

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

Keep items in your cart as you browse
Remember login sessions
Understand how visitors use the site (analytics)
Show relevant ads and measure ad performance (see Meta Pixel below)

6.1 Meta (Facebook) Pixel

We use the Meta Pixel on our website. This means Meta (Facebook/Instagram’s parent company) may collect data about your visit — such as pages viewed and actions taken — to help us measure the effectiveness of our advertising and show you relevant ads on Facebook/Instagram. Meta may combine this with other data it holds about you in accordance with Meta’s own Data Policy: https://www.facebook.com/privacy/policy/

You can opt out of personalized Meta ads via your Facebook/Instagram ad preferences, or by using browser tools such as Meta’s opt-out settings or general ad-blocking/tracking-prevention extensions.

6.2 Google Maps

Our Contact page embeds a Google Maps widget. When this loads, Google may collect data per its own Privacy Policy: https://policies.google.com/privacy

6.3 Managing cookies

You can disable cookies at any time through your browser settings. Note that disabling cookies may affect cart functionality and site performance.

7. How We Share Your Information

We do not sell your personal data. We only share it with:

Courier/delivery partners — to deliver your COD order (name, address, phone number only)
Website hosting provider — to store website and order data securely
Meta (Facebook/Instagram) — limited browsing/ad-interaction data via the Pixel (see Section 6.1)
Google — if you interact with the embedded map (see Section 6.2)
Legal authorities — only where required by law, court order, or to prevent fraud/illegal activity

We require all third parties we work with to handle your data securely and only for the purpose we’ve engaged them for.

8. Marketing Communications

If you provide your phone number or email and opt in, we may send you order updates, promotions, or new-arrival announcements via WhatsApp, SMS, or email. You can opt out at any time by:

Replying “STOP” to any WhatsApp/SMS marketing message, or
Emailing us at myhairdestinyteam@gmail.com with the subject “Unsubscribe”

Order confirmation and delivery updates are not marketing and will still be sent as they’re necessary to fulfill your order.

9. Your Rights

Regardless of current Pakistani legal minimums, we voluntarily offer you the following rights over your personal data:

Access — request a copy of the personal data we hold about you
Correction — ask us to correct inaccurate or outdated information
Deletion — request deletion of your data, except where we’re legally required to retain it (e.g., financial/order records)
Withdraw consent — opt out of marketing communications at any time
Complaint — raise a concern directly with us at myhairdestinyteam@gmail.com

To exercise any of these rights, contact us at myhairdestinyteam@gmail.com. We will respond within a reasonable time, typically within 30 days.

10. Data Retention

We retain personal data only as long as reasonably necessary to:

Fulfill the purpose it was collected for (e.g., completing and supporting your order)
Meet legal, accounting, or fraud-prevention requirements

Once data is no longer needed for these purposes, it is securely deleted or anonymized.

11. Data Security

We take reasonable technical and organizational measures to protect your personal data, including:

SSL/TLS encryption on our website (https://)
Encrypted password storage for customer accounts
Restricted internal access to customer data
Regular software/plugin updates on our website platform

No method of transmission or storage is 100% secure. While we work to protect your information, we cannot guarantee absolute security, and you share information with us at your own risk.

In the event of a data breach that poses a risk to your rights or security, we will notify affected customers and relevant authorities without undue delay, in line with international best practice.

12. Children’s Privacy

Our products and website are intended for individuals 18 years of age or older, or minors shopping with the involvement/consent of a parent or guardian. We do not knowingly collect personal data from children under 13 without parental consent. If you believe a child has provided us with personal data without appropriate consent, contact us at myhairdestinyteam@gmail.com and we will delete it.

13. International Data Transfers

My Hair Destiny currently serves customers exclusively within Pakistan. Depending on our website hosting provider, your personal data may be stored on servers located either within Pakistan or in another country. Regardless of where our hosting provider’s servers are physically located, we take reasonable steps to ensure your data is handled securely and only for the purposes described in this policy. If this changes in a way that affects your rights, we will update this policy accordingly.

14. Third-Party Links

Our website may contain links to third-party sites (e.g., WhatsApp, Facebook, Instagram). We are not responsible for the privacy practices of those external sites. We encourage you to review their privacy policies separately.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The “Last Updated” date at the top of this page will reflect the most recent revision. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us at:

📧 Email: myhairdestinyteam@gmail.com 📱 WhatsApp/Phone: +92 340 2089512 📍 Address: Online-only store based in Karachi, Pakistan (no public retail location)

This policy was drafted using GDPR/CCPA-informed best practices as a voluntary standard, since Pakistan does not yet have a dedicated, enacted data protection law in force as of August 2026. We recommend having this reviewed by a Pakistan-qualified lawyer before publishing, particularly once the Personal Data Protection Act is formally enacted, as new mandatory requirements may apply.