Effective Date: August 1, 2026 Last Updated: August 1, 2026 Website: https://myhairdestiny.com
Return & Exchange Policy
At My Hair Destiny, we want you to love your hair extensions and wigs. Because our products are worn directly on the body, we follow strict hygiene-based exchange rules — please read this policy carefully before placing your order.
1. Exchange Window
We offer a 3-day exchange window, starting from the date you receive your order, strictly limited to items with a manufacturing defect.
To be eligible for an exchange, the item must be:
- Completely unused and unworn
- In its original packaging
- With the security tag fully intact
- Reported to us within 3 days of delivery
Items that do not meet all four conditions above will not be accepted for exchange.
2. What Is Covered
We will exchange your item at no extra cost if it arrives with a genuine manufacturing defect, such as:
- Faulty clips or attachments that don’t function as intended
- Significant material defects not caused by use, washing, or styling
3. What Is Not Covered
In line with strict hygiene standards for worn hair products, we cannot offer refunds or exchanges for:
- Change of mind
- Incorrect shade, texture, or size selection
- Items that have been worn, washed, styled, or had the security tag removed
- Normal wear and tear
Please choose your shade, texture, and size carefully before ordering. If you’re unsure which shade matches your hair, message us on WhatsApp before you order — we’re happy to help you choose.
4. Your Rights If Something Goes Wrong on Our End
Regardless of the exchange rules above, you are always entitled to a replacement or full refund in the following situations, consistent with standard consumer protection principles in Pakistan:
- Non-delivery — you paid or confirmed a COD order but never received your package
- Wrong item sent — you received a different product than what you ordered
- Damaged in transit — the item arrives visibly damaged due to courier mishandling
To claim any of the above, contact us within 3 days of the delivery date (or expected delivery date, for non-delivery) with your order details and, where applicable, photos/video of the item and its packaging as received.
5. How to Request an Exchange or Claim
- Contact us within 3 days of delivery:
- 📧 Email: myhairdestinyteam@gmail.com
- 📱 WhatsApp: +92 340 2089512
- Include your order number, reason for the request, and clear photos of the item and its packaging.
- Our team will review your request and confirm eligibility within 2 business days.
- If approved, we’ll arrange pickup or provide instructions to send the item back to us.
- Once we receive and inspect the returned item, we’ll dispatch your replacement.
Please do not send any item back before receiving confirmation from our team.
6. Cash on Delivery (COD) Order Cancellations
- You may cancel a COD order any time before it is dispatched by contacting us via WhatsApp or email.
- Once an order is out for delivery, it cannot be cancelled — you may only refuse it at the door.
- We reserve the right to cancel and blacklist accounts/numbers associated with repeated refused COD deliveries, in line with our Terms & Conditions.
7. Return Shipping Costs
- If the return is due to our error (wrong item, defect, or damage in transit), we will cover the cost of return shipping.
- If the return is for a reason not covered under this policy (e.g., change of mind), it will not be accepted — see Section 3.
8. Processing Time
Once your returned item is received and inspected, we aim to process your exchange or replacement within 5–7 business days, followed by standard delivery time (2–4 days) for the replacement item.
9. Contact Us
If you have any questions about this Return & Exchange Policy, reach out to us:
📧 Email: myhairdestinyteam@gmail.com 📱 WhatsApp/Phone: +92 340 2089512
This Return & Exchange Policy should be read together with our Terms & Conditions and Privacy Policy.